Shipping & Return Policies
We are confident in all the products that we carry and stand behind them. We have found that many products that may seem “broken” are often just in need of basic maintenance. If you contact us with a detailed explanation of the problem, we are often times able to provide a simple, easy fix to the problem.
To contact us visit our contact page at http://www.dojosurplus.com/contact-us/.
Dojo Surplus Return Policy
Unused products may be returned to the store within 30 days from the date the item was shipped for a full refund or an exchange. All items being returned must be in mint condition and unopened, they must include all original packaging, packing material, manuals, warranty cards, and other manufacturing accessories. Any product returned without these materials may not be accepted or refunded.
If a product fails or is defective due to a manufacturing flaw, we will take it back within 30 days from the date the item was shipped for a full refund, repair, or replacement. Please note, we do not consider products to have failed or to be defective if they are simply in need of basic maintenance.
We do not accept returns for items that have been abused or damaged in any manner by the consumer.
Reimbursement for product returns and shipping (see below) will be made upon receipt of the product.
Only items that have been unused and unopened may be exchanged for a different product. The requested product must be equal to or more than the product being exchanged, with the cost difference being paid by the consumer.
The cost of shipping the new item will be paid by the consumer.
Dojo Surplus Policy on Covering Return and Exchange Shipping
If you are returning a product due to a manufacturer defect, we will refund you for the cost of shipping the item back to us. The maximum amount we will refund will be the equivalent of US Postal Service 1st Class Mail (or Priority Mail if the item is too heavy to ship First Class). (If the product is not found to have a defect or manufacturing flaw upon return, you may be liable for the cost of shipping).
If you are returning an item that is either not defective or for an exchange you must pay the cost of shipping.
Returning Items to Dojo Surplus
All returns and exchanges are handled on a case-by-case basis. To return an item please contact us through the contact page on our website at http://www.dojosurplus.com/contact-us/.
No returns will be accepted without a Return Authorization Number (RA#). We will give you an RA# once we determine that your item has been qualified for return or exchange.